Support Portal Redesign

The Support Portal project focused on improving how customer service representatives manage support requests and assist customers. The existing system required agents to switch between multiple tools to access customer data, track cases, and resolve issues, which created inefficiencies and slowed down response times.

Through user research, interviews with support agents, and usability testing, key pain points were identified in workflow visibility, task management, and data accessibility. The redesigned portal introduced a centralized dashboard that consolidates customer information, case tracking, and support tools into a single interface, enabling agents to quickly access relevant data and resolve issues more efficiently.